The OA Policies | overview

By ordering any of our products, you agree to these terms & conditions.

By placing an order at The Oracle Alchemist, you agree that you are at least 18 years old or have parents' permission to buy from us.

All personal information you provide us with or that we obtain will be handled by The Oracle Alchemist as responsible for the personal information.

The price applicable is that set at the date on which you place your order.

Shipping costs and payment fees are applied before confirming the purchase.

Card information is transmitted over secure SSL encryption and is not stored.

Please note that local charges may occur.

The Oracle Alchemist reserves the right to amend any information without prior notice.

TERMS & CONDITIONS
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at The Oracle Alchemist, you agree that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at The Oracle Alchemist for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

PERSONAL INFORMATION
All personal information you provide us with or that we obtain will be handled by The Oracle Alchemist as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to The Oracle Alchemist and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request The Oracle Alchemist to delete or correct the information held about you. By accepting the The Oracle Alchemist Conditions, you agree to the above.

PAYMENT
All products remain The Oracle Alchemist's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from The Oracle Alchemist.

All transfers conducted through The Oracle Alchemist are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made. 

Return and Exchange Policy 

REFUND
We want you to be 100% happy with your purchase, any unopened and unused product can be returned within 14 days of receiving your product, shipping charges will apply. Please email jessica@theoraclealchemist.com. Once your return has been processed and assessed, we will refund your order immediately and notify you via email. All refunds will be processed via the original method of payment.

Once your products arrive, please fully inspect them. if you notice any damages please email jessica@theoraclealchemist.com.

Once product has arrived safely to you, the product is now in your care. The Oracle Alchemist is not responsible for bottles or items breaking. Please treat all products (especially glass) carefully and store them in safe places to avoid any breakage.

TO REQUEST A RETURN
If the order is not quite right for you, please contact us within 14 days to discuss. We personally quality check each item before it is sent, if you believe that your item is faulty, please email us with images immediately.

Please include the following information in this email:
- Order number
- Product/s you are wanting to return
- Reason for return

EXCHANGE
If you love your purchase but simply need another size (or you are wanting to try another style), please include this information in your return request email.

ADDITIONAL INFORMATION
The Oracle Alchemist reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event of when a product is sold out, The Oracle Alchemist has the right to cancel the order and refund any amount paid in the best way. The Oracle Alchemist shall also notify the customer of equivalent replacement products if available.

All inquiries: jessica@theoraclealchemist.com

Shipping Policy

ORDER CONFIRMATION
As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system. if your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

SHIPPING
Almost all products are handcrafted. Typically orders will ship within 2-4 business days, however there may be longer lead times during holidays or sales.

USPS and UPS are used for all shipping. The weight/size of your order will select which method is used. We are not responsible for packages that are stolen or lost once they have been scanned by USPS or UPS. If a package has been marked "delivered" but has not been received by the recipient, it generally shows up 3-4 days later with USPS or UPS.

All packages that are attempted to be delivered and waiting at your local post office/UPS are also in your care and you are responsible for retrieving the package, paying duties/tax if it applies.

Any packages that are returned to use due to an insufficient address provided by the customer, we are happy to reship it out but shipping charges will apply.

INTERNATIONAL SHIPPING
Depending on the recipient's country, there may be taxes or other customs fees that we are unable to calculate or add into your shipping cost. if those fees apply, please be aware those fees are the responsibility of the buyer to pay upon the delivery of your package.

Disclaimer: The Oracle Alchemist, and its member, Jessica Elise, provide individualized health coaching programs. The Oracle Alchemist, Jessica and their associates do not diagnose, treat or cure any disease. Individual results may vary from person to person. The entire contents of this website are based upon the opinions of The Oracle Alchemist and Jessica Elise, unless otherwise noted. Individual articles posted on our social media accounts are based upon the opinions of the respective author, who retains copyright as noted. The information on this website is not intended to replace a one-on-one relationship with a qualified health care professional and is not intended as medical advice. It is intended as a sharing of knowledge and information from the research and experience of The Oracle Alchemist, Jessica and all associates. The Oracle Alchemist and Jessica encourages you to make your own health care decisions based upon your research and in partnership with a qualified health care professional. The Oracle Alchemist and Jessica does not practice medicine. More specifically, this practitioner does not: examine, diagnose, treat, offer to treat, cure, or attempt to cure any physical or mental disease or disorder, or any physical deformity or injury. Nor does this practitioner prescribe or recommend any drugs or medicine.